FAQs most asked question
A. These Terms and Conditions (T&Cs) incorporate, and should be read together with, any Vendor’s and / or Agents T&Cs or regulations, which you can obtain from the point of purchase from the Official Agent.
B. No trading allowed within the venue without the prior consent of Liverpool Celebrates.
C. Goods using unauthorised event logos and unauthorised professional recording equipment must be surrendered to staff.
D. Do not buy tickets or goods from unlawful street traders/touts. They are invalid.
E. You give your express consent to your actual / simulated likeness to be included for no fee within any audio or visual recording to be used in any media for any purpose at any time, This includes filming by the Police or security staff which may be carried out for the security of customers and / or the prevention of crime.
Join us for a weekend of family fun! Please note that ALL CHILDREN must be accompanied by a responsible adult at all times. For safety reasons, we ask that the supervision ratio does not exceed two children per adult.
A. Tickets & Passes are non-transferable and only valid when purchased from ticket agents authorised by Liverpool Celebrates.
B. Tickets & Passes purchased from unauthorised sources will be rendered invalid and admission will be refused.
C. Tickets must be valid, presented in full, with stubs and not tampered with (in the event of accidental damage, refer to point of purchase prior to the event). Tickets remain the property of Liverpool Celebrates.
D. Liverpool Celebrates will not issue duplicate tickets for lost or stolen tickets.
E. Tickets cannot be used as part of any marketing, media, sales or promotion, without the prior written consent of Liverpool Celebrates.
F. The ticket holder is responsible for the ticket until scanned at the gate. At no time will pass – outs be permitted.
A. Liverpool Celebrates reserves the right to evict a customer without refund and/or refuse admission. (Please See Eviction Policy)
B. You may be bag/body searched at the entrances, on site or when leaving.
C. Any item(s), reasonably considered for use as a weapon, which may cause danger, offence or disruption to any other person, must be surrendered to staff.
D. Any person carrying illegal items or carrying out illegal activities will be handed over to Police and admission will be refused.
E. Anti-social behaviour will lead to eviction (Please See Eviction Policy)
A. Liverpool Celebrates are unable to accept any liability for personal or property damages, losses (including surrendered items) or injuries sustained at this event – other than caused as a result of our negligence.
B. Artists and billed attractions may be subject to change.
A. The following is prohibited from all event dates; Bags over A4 in size, Gas canisters, Aerosols over 250ml, airhorns, fireworks, flares, illegal substances, drugs, ‘Legal Highs’ inclusive of N2O and associated equipment such as balloons, Laser Equipment & Pens, Megaphones, sources of ignition (with the exception of lighters), hi-viz jackets, spray cans, professional camera equipment, cans of any kind, umbrellas, open drinks.
B. The following is prohibited from all event dates, large drinks over 500ml and soft drinks, food and drink purchased outside of the arena.
C. Anyone who does not surrender any of the above prohibited items on entry will be refused access to the event.
A. Fires are not permitted anywhere on site.
B. Smoking is not permitted in the enclosed public spaces including bars, concessions & hospitality areas. This includes E- Cigarettes.
C. Excessive exposure to loud music may cause damage to your hearing.
D. Pyrotechnics, Lasers, Smoke Machines, Strobe Lighting & Special Effects may take place during performances.
E. The use of Drones or similar equipment for any reason is not permitted on or near the event site.
A. Please use the bins and recycling points provided on site.
B. Please remember our neighbours and leave the site quietly.
C. No animals, with the exception of Assistance Dogs are permitted on site at any time.
A. The licence is granted under strict conditions of attendance and public safety, prevention of disorder and prevention of public nuisance. Any person who disrupts the event under any of the below sections will leave themselves liable for eviction from site. If you are evicted, we will take a photograph of you as part of the eviction process (with your consent).
B. The decision as to the eviction will be at the discretion of the Security Manager following advice from security staff and line managed by the Security Co-ordinator.
Persons will be liable for eviction under the following circumstances:
Entering or being onsite without a ticket or relevant pass.
Unacceptable, disruptive or anti-social behaviour as outlined below.
Having been arrested or cautioned in connection with a criminal offence, pending or post hand-over to the Police.
Unacceptable Behaviour that can Lead to Eviction Includes but not limited to;
Illegal activity;
Breaching the terms and conditions of entry;
Failing to submit to a search upon entry to the site;
Offensive behaviour;
Throwing hard objects in the direction of people;
Encouraging others to behave badly by incitement;
Preventing our security or emergency services reacting to a situation;
Building or fuelling fires;
Committing a criminal offence but not arrested by the police;
In possession of unlawful drugs, including legal highs;
Unofficially selling alcohol, tobacco, counterfeit or any unauthorised goods;
Ticket touting.
You will be evicted from site and not allowed re-admission for any further events. Anyone who is evicted is liable to a lifetime ban from Liverpool Celebrates events.
Blue Light Card holders must present valid membership upon entry
The lead adult purchaser is the assumed guardian and responsible adult for any under 18’s they purchase tickets for.
Proof of age may be required on entry. Child tickets may only be purchased with, or in addition to an existing order of adult tickets, by an adult of 21 years or older.
A maximum of two Child tickets per qualifying adult may be purchased.
All children must be accompanied by their associated guardian upon entry to the festival.
Liverpool Celebrates is committed to ensuring that our festival is accessible to everyone. We prioritise providing accurate information to help you plan your visit with ease. Our site is all situated on one ground level and features a dedicated viewing platform available throughout the four days, along with wheelchair accessibility across the entire festival ground. To book the platform you will need to purchase an accessible ticket specifically for this.
Accessible toilets will be conveniently located near the viewing platform, and our main arena bars will feature accessible service areas.